We usually don't think about our home's plumbing system until things go wrong. When there's a water leak, a backed up sewer line, or other issue, you will need to find a trustworthy plumber quickly. To help you ensure you're hiring the right plumbing company for the job, it's important to ask potential plumbers a few key questions. Here are some of the most essential ones to consider:
Are You Licensed?This is the first and foremost question you should ask. A licensed plumber has met all state and local requirements, which usually include passing an exam and proving a certain amount of professional experience. In most states, including Illinois, a plumbing company must display their license number on their website or other marketing materials.
Are You Insured?Plumbing systems can cause a lot of damage to your home should something go wrong. That's why it's essential to hire a plumber who carries proper insurance. This protects both you and the plumber in case there's an accident or damage during the job. They should have liability insurance, and if they have a team, worker's compensation insurance is also necessary.
Do You Provide Upfront Cost Estimates?No one likes surprise fees or costs. A reputable plumber should be able to provide you with an accurate estimate for the job upfront. The estimate should include the cost of labor but also parts and potential contingencies should the repair require more time than expected. Estimates should be in writing.
What Experience Do You Have with My Specific Problem?Not all plumbing issues are created equal. Some companies will have more experience and expertise when it comes to sewer line repairs, while others will be a better option for digging wells. You want to ensure the plumber you're hiring has specific experience with your type of issue. Whether it's a clogged drain, a water heater problem, or a complete bathroom renovation, your plumber should have relevant experience.
Can You Provide References?A reputable plumbing company should be able to provide references from previous clients who had similar work done. This allows you to get a sense of the plumber's work quality and customer service. It's also important to check online reviews from reputable consumer websites such as BBB, Angie and other review sites to get an idea of the kind of service you can expect.
Do You Offer a Warranty or Guarantee?A reputable plumber will stand behind their work. They should offer some sort of guarantee or warranty on the work they perform. Be sure to ask what this covers, and for how long the guarantee or warranty is valid. Also ask about any manufacturer warranties for new equipment like water heaters.
Who Will Be Doing the Work?If you're hiring from a larger plumbing company, the person you're talking to might not be the one doing the work. Ask who will be performing the tasks, and make sure they're also licensed and insured.
How Do You Handle Payment?Understanding the payment schedule is important for avoiding confusion or disputes. Some plumbers require a deposit upfront, while others don't require payment until the job is complete. Always get the payment terms in writing.
By doing your research and asking these questions you can reduce the likelihood of problems or disputes and improve the chances of have a good experience for you next plumbing service call.